Application of Value Stream Mapping in Hotel Services
DOI:
https://doi.org/10.15678/ZNUEK.2017.0972.1208Keywords:
value stream mapping, hotel services, lean management, wasteAbstract
The article presents the use of mapping value streams in the hotel industry. The first part presents lean management as a leading modern management concept and discusses the types of waste produced by both manufacturing and services. Hotel services are characterised and the method of mapping value streams, which is applied on the example of a family hotel, is described. The processes associated with the formation of value for hospitality services are then presented, along with a map of the stream of present and future value. The processes involved are analysed and the possibility of improving them discussed. Finally, the value streams analysed are compared and the conclusions are presented.
Downloads
References
Borris S. [2014], Value Is Not Always Binary, „Industrial Engineer”, vol. 46.
Burchart-Korol D., Furman J. [2007], Zarządzanie produkcją i usługami, Wydawnictwo Politechniki Śląskiej, Gliwice.
Chen J.C., Shady Y.L., Shady B.D. [2010], From Value Stream Mapping toward a Lean/Sigma Continuous Improvement Process: An Industrial Case Study, „International Journal of Production Research”, vol. 48, nr 4, 15 February, https://doi.org/10.1080/00207540802484911. DOI: https://doi.org/10.1080/00207540802484911
Czerska J. [2002], Koncepcja lean wyzwaniem dla polskich przedsiębiorstw, konferencja naukowa, Zielona Góra, http://www.zie.pg.gda.pl/~jcz/Lean_wyzw_dla_przeds.pdf (data dostępu: 26.12.2017).
Czerska J. [2009], Doskonalenie strumienia wartości, Difin, Warszawa.
Eriksen M., Fischer T., Mønsted L. [2007], Lean Management in the Administration and Service Sector, Børsens Forlag, Copenhagen.
Lasa I.S., Laburu C.O., Castro Vila R. de [2008], An Evaluation of the Value Stream Mapping Tool, „Business Process Management Journal”, vol. 14, nr 1, https://doi.org/10.1108/14637150810849391. DOI: https://doi.org/10.1108/14637150810849391
Milewska M., Włodarczyk B. [2015], Hotelarstwo – podstawowe wiadomości, PWE, Warszawa.
Mossman A. [2009], Creating Value: A Sufficient Way to Eliminate Waste in Lean Design and Lean Production, „Lean Construction Journal”.
Patrocinio E. [2015], Value Stream Mapping: Operationalizing Lean Manufacturing, „SMT Magazine”, October.
Rauch E., Damian A., Holzner P., Matt D.T. [2016], Lean Hospitality: Application of Lean Management Methods in the Hotel Sector, 48th CIRP Conference on Manufacturing Systems – CIRP CMS 2015, „Procedia CIRP”, vol. 41, https://doi.org/10.1016/j.procir.2016.01.019. DOI: https://doi.org/10.1016/j.procir.2016.01.019
Rother M., Shook J. [2009], Naucz się widzieć. Eliminacja marnotrawstwa poprzez mapowanie strumienia wartości, Wydawnictwo Lean Enterprise Institute Polska, Wrocław.
Turkowski M. [2010], Marketing usług hotelarskich, PWE, Warszawa.
Urban W. [2016], Usługowa specyfikacja strumienia wartości lean management, „Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu”, nr 421.
Vlachos I., Bogdanovic A. [2013], Lean Thinking in the European Hotel Industry, „Tourism Management”, vol. 36, June, https://doi.org/10.1016/j.tourman.2012.10.007. DOI: https://doi.org/10.1016/j.tourman.2012.10.007
Womack J.P., Jones D.T. [2001], Odchudzanie firm. Eliminacja marnotrawstwa – kluczem do sukcesu, Centrum Informacji Menedżera, Warszawa.
Zimniewicz K. [2008], Koncepcje zarządzania, Wydawnictwo Forum Naukowe, Poznań.
