How Do Management Students Perceive Their Cultural Intelligence?
DOI:
https://doi.org/10.15678/ZNUEK.2021.0994.0401Keywords:
cultural intelligence, cultural intelligence scale, intercultural communication, cross-cultural studiesAbstract
Objective: The ability to communicate remains one of the most sought-after qualities in university graduates. The globalisation and internationalisation of companies has increased the importance of capabilities allowing for effective cooperation in a culturally diverse environment. This study draws on the theoretical framework of cultural intelligence (cultural quotient – CQ) and utilises the Cultural Intelligence Scale (CQS) to examine the cultural intelligence of students at the Cracow University of Economics.
Research Design & Methods: The survey instrument consisted of two sections. The first describes the 20-statement Cultural Intelligence Scale presented by Ang et al. in 2007. A seven-point Likert scale (strongly disagree = 1, strongly agree = 7) was used to rate each statement. The second section presents demographic information and some aspects of the respondents’ international experience (studying abroad and projects promoting international collaboration, for example).
Findings: The results show that, of all of the elements constituting CQ, students possess the lowest levels of cognitive CQ.
Implications / Recommendations: The literature review allows for a couple of conclusions. First, in order to enhance the CQ, particularly the cognitive component, international experience is crucial. The university should therefore encourage students to participate in exchange programmes and consider increasing the number of such programmes made available to students.
Contribution: This paper deepens the understanding of the CQ, especially the areas that should be prioritised for improvement by students who will soon start to work in a culturally diverse environment.
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