Classification of Quality Management Methods
DOI:
https://doi.org/10.15678/krem.780Keywords:
quality, quality management, classification, methodsAbstract
A catalogue of methods will help scientists studying management and decision-makers in business alike as it allows them to select and use appropriate tools. In the literature, there is no shortage of classification of quality management methods. However, they are mostly incomplete or ambiguous. This paper presents an overview of approaches to the classification of management methods and proposes two suggestions for classifying quality management methods.
Downloads
References
Akao Y. [1997], QFD: Past, Present and Future, International Symposium on QFD, materiały konferencyjne, Linköping.
Antoszkiewicz J.D. [1997], Firma wobec zagrożeń. Identyfikacja problemów, Poltext, Warszawa.
Benchmarking [2010], Bain&Company, , http://www.bain.com/publications/articles/ management-tools-2011-benchmarking.aspx.
Buttle F. [1995], SERVQUAL: Review, Critique, Research Agenda, „European Journal of Marketing", vol. 30, nr 1. DOI: https://doi.org/10.1108/03090569610105762
Chauvet A. [1997], Metody zarządzania. Przewodnik, Poltext, Warszawa.
Cole R.E. [2001], From Continuous Improvement to Continuous Innovation, „Quality Management Journal", vol. 8, nr 4. DOI: https://doi.org/10.1080/10686967.2001.11918977
Ćwiklicki M., Obora H. [2010], Metody TQM w zarządzaniu firmą, Poltext, Warszawa.
Dahlgaard J., Kristensen K., Kanji G. [2002], Fundamentals of Total Quality Management, Taylor&Francis, London-New York.
Halevi G. [2001], Handbook of Production Management Methods, Butterworth-Heinemann.
Imai M. [1986], Kaizen, McGraw-Hill, New York.
Lisiński M. [2011], Analiza metodologii nauk o zarządzaniu [w:] Rozwój koncepcji i metod zarządzania, red. J. Czekaj i M. Lisiński, Fundacja Uniwersytetu Ekonomicznego w Krakowie, Kraków.
Lucian C.E., Liviu I., Ioana M. [2010], Six Sigma: A Metric, A Methodology and a Management System, „Annals of Faculty of Economics", nr 1.
Łuczak J., Matuszak-Flejszman A. [2007], Metody i techniki zarządzania jakością. Kompendium wiedzy, Quality Progress, Poznań.
Martyniak Z. [1999], Metody organizacji i zarządzania, Wydawnictwo Akademii Ekonomicznej w Krakowie, Kraków.
Mingers J. [2003], A Classification of the Philosophical Assumptions of Management Science Methods, „Journal of the Operational Research Society", nr 54. DOI: https://doi.org/10.1057/palgrave.jors.2601436
Oakland J.S. [2004], Oakland on Quality Management, Elsevier, Amsterdam.
MIL-P-1629 - Procedures for Performing a Failure Mode Effect and Critical Analysis [1949], Department of Defense (US).
Parasuraman A., Zeithaml V., Berry L.L. [1985], A Conceptual Model of Service Quality and its Implications for Future Research, „Journal of Marketing", vol. 49, Autumn. DOI: https://doi.org/10.2307/1251430
Rao R.S. et al. [2008], The Taguchi Methodology as a Statistical Tool for Biotechnological Applications: A Critical Appraisal, „Biotechnology Journal", nr 3. DOI: https://doi.org/10.1002/biot.200700201
Słownik języka polskiego, Wydawnictwo Naukowe PWN, Warszawa 2002.
Teczke J. [1986], Założenia metodologiczne technik zarządzania [w:] Metodologiczne aspekty zarządzania, Ossolineum, Wrocław.
