Digitalisation of Public Administration Services as Part of Digital Economy Development in Post-war Ukraine

Abstract

Objective: This paper explores the pivotal role of the digitalisation of public administration services as part of the development of the digital economy in post-war Ukraine. It aims to analyse how this factor contributes to rebuilding and modernising the nation’s economic and administrative frameworks in the aftermath of conflict.

Research Design & Methods: Utilising a mixed-method approach, the paper combines quantitative data analysis of economic indicators with qualitative case studies of digital initiatives. It critically examines policy documents, economic reports, and interviews with key stakeholders in the Ukrainian digital sector.

Findings: The findings reveal that digitalisation efforts, particularly in public services and the IT sector, have significantly bolstered economic resilience and administrative efficiency for post-war Ukraine. The integration of digital technologies in government services has streamlined processes, improved transparency, and fostered citizen engagement.

Implications / Recommendations: The paper underscores the necessity of continued investment in digital infrastructure and skills development. It recommends policy interventions to further integrate digital solutions into public administration and to support the burgeoning IT sector as a cornerstone of economic growth.

Contribution: This paper contributes to the understanding of digital transformation as a crucial element in post-conflict recovery. It offers a unique perspective on Ukraine’s journey toward digitalisation, providing valuable insights for policy makers and scholars interested in the intersection of technology, governance, and post-war reconstruction.